Frequently Asked Questions

Find answers to common questions about your BLANKNYC experience

How do I determine my correct size in BLANKNYC denim?

We provide a detailed size guide on every product page. Generally, our denim runs true to size, but we recommend checking specific fabric compositions as 100% cotton styles have less stretch than our vegan leather or stretch denim.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. You may return the items once they arrive.

Are your vegan leather products durable?

Yes, our high-quality vegan leather is engineered for durability and style, providing the premium look and feel of real leather with easier maintenance.

How should I care for my hardware-heavy jackets?

We recommend professional leather cleaning for our premium jackets. For denim with heavy hardware, wash inside out on a cold, gentle cycle and hang to dry to preserve the finish.

Do you offer international shipping?

Yes, BLANKNYC ships to select international destinations. Shipping costs and duties are calculated at checkout based on your location.

What should I do if my item arrives damaged?

Please contact our customer support team within 48 hours of delivery with photos of the damage and your order number for a swift resolution.